Shipping Policy

 

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Dispatch

Orders are picked, packed and dispatched from our warehouse within 1 working day.

Working days are Monday to Friday, excluding UK bank holidays. Orders placed at the weekend or on a bank holiday start their dispatch clock on the next working day.

We don't operate a same-day cut-off - orders are worked in the order they arrive, and the vast majority leave us the next working day. At peak times such as a kit launch or the run-up to Christmas, dispatch can take a little longer. We'll always say so on the site when that's the case.

You'll get an email with tracking as soon as your parcel leaves us.

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UK delivery

 

Delivery aims are working days after dispatch, not after you order. Add one working day for us to get the parcel out.

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Europe

Rest of the world

Exact prices and available services are shown at checkout once you've entered your delivery address.

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Duties and taxes - nothing to pay on arrival

All international orders are sent delivery duties paid. Any import duty and tax is calculated and charged as part of your total at checkout, and we settle it with the carrier on your behalf.

That means no surprise bill from the courier before they'll hand over your parcel. The price you see at checkout is the price you pay.

If a carrier ever does invoice you for duty on an order placed with us, send us the paperwork and we'll sort it.

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Pre-orders and kit launches

New kit and other pre-order lines are listed with an estimated dispatch date on the product page. That date is our best information from the manufacturer and can move - if it does, we'll email everyone affected.

If your order contains a pre-order item, the whole order is held and ships together once the pre-order item is in stock. If you need the in-stock items sooner, place them as a separate order.

Your right to cancel a pre-order runs from the day it's delivered, not the day you ordered - see our Returns Policy.

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Personalised and printed items

Shirt printing, name and number sets and any other personalisation is done in-house and adds 10 working days to the dispatch time above.

Because these items are made to your specification, they can't be returned or exchanged unless they're faulty or we've made a mistake with the print. Please double-check spelling and squad numbers before you order.

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Signed memorabilia

Signed items are dispatched within 1 working day where the item is in stock and already signed.

Signed memorabilia is sent on a tracked and signed-for service as standard, whatever delivery option you choose at checkout, at no extra cost to you.

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Click & Collect at the Wrexham AFC Store

Order online and collect from the club shop at the Racecourse Ground, free of charge.

• You'll get an email when your order is ready to collect - please wait for it before travelling
• Orders are usually ready within 24 hours
• Bring your order confirmation email
• Collection hours: [9:30am - 5:30pm]
  
• We'll hold your order for 10 days, after which we'll refund it

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If something goes wrong

Parcel hasn't arrived? Check your tracking first. If it's showing as delivered and you haven't got it, check with neighbours and look for a safe-place photo, then get in touch and we'll open an investigation with the carrier.

Wrong or damaged item? Contact us with your order number and a photo. We'll put it right and you won't pay return postage.

Wrong address? Email us as fast as you can. If it hasn't been picked yet we can usually change it. Once it's dispatched we can't redirect it.

Contact us at clubshop@wrexhamafc.co.uk or through our contact page. We aim to reply within 2 working days.

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Related

• Returns & Exchanges - how to send something back
• Request an exchange - if you need a different size, tell us here and we'll get the swap moving
• Terms & Conditions - the full contractual detail