Politique de remboursement
Returns & Exchanges
Not right? No problem. Here's how to sort it.
Need a different size?
Ask for an exchange rather than a refund and we'll get the right size out to you as soon as we've got your original back.
Tell us what you'd like on the exchange request form - it takes about a minute, and it means we can check stock and hold your replacement while your parcel is on its way to us.
If the replacement costs more, we'll ask for the difference. If it costs less, we'll refund it.
How long have I got?
- 14 days from delivery to change your mind and cancel, under your statutory right to cancel.
- 30 days from dispatch to return items under our own extended returns window.
Sale and clearance items can be returned within the 14-day window, but aren't covered by the extended 30-day one.
If your order included a pre-order item, the clock starts from the day it lands on your doorstep, not the day you ordered.
Items need to come back unworn, unwashed and with the original tags still attached.
What can't be returned
- Personalised and printed items - anything with a name, number or custom print. These are made specifically for you, so we can't resell them. Please double-check spelling and squad numbers before you order.
- Sealed items once opened - DVDs, video games, software, and anything sealed for hygiene reasons such as pierced jewellery or worn underwear.
- Digital content once you've started downloading or streaming it.
We should say: printed shirts can't be returned if a player leaves the club or changes their squad number, or if the badge or sponsors change. That's football.
None of the above affects your rights if something arrives faulty or damaged.
How to send something back
- Tell us first. Complete the returns and exchange request form, or call 01978 891864, or email clubshop@wrexhamfc.tv.
- We'll confirm what to do next and where to send it.
- Post it back to us at Wrexham AFC Store, Eagles Meadow Shopping Centre, Smithfield Road, Wrexham, LL13 8DG. We recommend a tracked service so you've got proof of postage and can follow your parcel.
- We'll book it in and email you once it's been received and checked.
Unless the item is faulty or we've sent you the wrong thing, return postage is at your cost, and your original delivery charge isn't refunded.
Faulty, damaged, or we sent the wrong thing?
That one's on us, and you won't pay a penny in postage.
Use the request form and pick "Faulty or damaged" or "Wrong item received" as your reason. Add a photo if you can - it usually means we can sort it without asking you to send anything back at all.
We'll send you a prepaid return label, and we'll refund your return postage costs where you've already paid them.
When will I get my refund?
Once your return reaches us we'll check it over and email you to confirm. Approved refunds go back to your original payment method within 14 days of us receiving the parcel.
Card refunds usually show up within 3–5 working days after that, though it depends on your bank. If it's been longer, check your account, then your card provider, then get in touch at clubshop@wrexhamfc.tv and we'll chase it.
Returning from outside the UK
You can return international orders the same way - start with the request form and we'll confirm the address and the paperwork you'll need.
Because we ship on a duties-paid basis, any import duty you paid at checkout is included in your refund. You won't be left out of pocket on the tax.
Return postage from outside the UK is at your cost unless the item is faulty or incorrect. If you're returning something of lower value, get in touch before you post it - sometimes there's a better answer than paying international postage.
Bought something in the club shop?
Items bought in store need to be returned in store. This policy covers online orders only.
Still stuck?
Give us a shout on 01978 891864 or clubshop@wrexhamafc.co.uk and we'll help. We aim to reply within 2 working days.
Full details of your rights are set out in our Terms & Conditions. For delivery times and costs, see our Shipping Policy.